Last updated: May 2026
Bates Fitness Co LLC ("Company" or "We") respects your privacy and is committed to protecting it through compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our Website, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy applies to information we collect on the Website and in email, text, and other electronic messages between you and this Website. It does not apply to information collected by us offline or through any other means, including on any other website operated by any third party.
By accessing or using the Website, you agree and consent to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes.
We collect several types of information from and about users of our Website, including information by which you may be personally identified, such as: first name, last name, email address, phone number, and mailing address ("personal information"), as well as information about your internet connection, the equipment you use to access our Website, and usage details.
We collect this information directly from you when you provide it to us (such as through forms, surveys, or calendar bookings), automatically as you navigate through the Website (which may include usage details, IP addresses, and information collected through cookies and other tracking technologies), and from third parties such as our business partners.
We use information that we collect about you or that you provide to us, including any personal information, to present our Website and its contents to you, to provide you with information or services that you request from us, to send appointment reminders and confirmations, to contact you about our goods and services, to fulfill any other purpose for which you provide it, to carry out our obligations and enforce our rights, and to notify you about changes to our Website or any services we offer.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you have opted in to receive SMS/text messages from Bates Fitness Co LLC, your phone number and consent data are used solely for the purpose of delivering the messages you have consented to, including appointment reminders, confirmations, service updates, and promotional offers. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
As you navigate through the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This includes details of your visits to our Website (traffic data, location data, logs) and information about your computer and internet connection (IP address, operating system, browser type).
The technologies we use for this automatic data collection may include cookies (small files placed on the hard drive of your computer) and web beacons (small electronic files used to count users who have visited pages or opened emails).
We may employ third-party companies and individuals to facilitate our Website, to provide services on our behalf, to perform website-related services, or to assist us in analyzing how our Website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. These service providers may include:
GoHighLevel: Their privacy policy can be viewed at https://www.gohighlevel.com/privacy-policy
Stripe: Their privacy policy can be viewed at https://stripe.com/privacy
We take commercially reasonable steps to protect the personally identifiable information you provide to us from misuse, disclosure, or unauthorized access. We only share personally identifiable information with trusted third parties who use the same level of care in processing your personal information. However, due to the nature of the internet, we cannot provide absolute assurances as to the security of your information. Should there be a data breach of which we are aware, we will notify you immediately.
You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. You can opt out of SMS messages at any time by replying STOP. Even if you opt out of promotional communications, we may still send you non-promotional messages, such as those about your account or our ongoing business relations.
Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us:
Bates Fitness Co LLC
624 Aspen Trace Drive
St. Peters, MO 63376
United States
Email: [email protected]
Phone: +1 314-625-2170
For questions regarding our Terms and Conditions, please review that page or contact us using the information above.